How do I cancel my class?
You can easily cancel the class online. You may call us or text us to cancel your class, but we may not receive the message in time.
What happens if you cancel a class with 23 hours and 59 min to go?
Please remember classes need to be cancelled 24 hours in advance or otherwise you will lose the class and it will be deducted from your package.
What about my private session?
We ask you to cancel 48 hours in advance or else your session will be debited off your account.
Reserving your space/ Waitlist
Sign-up in advance for as many classes as you have paid for. If class is full, you will be added automatically to the waitlist. When someone cancels a class, the first name on the waitlist will be automatically added and confirmed for the class. If this happens to you, you will receive an email or text message confirming that you have been added to the class. Be reminded that being on the waitlist is like being signed up. If you are added to class and can’t make it you’ll have to cancel.
Please strive to arrive on time and you will get the most out of your session. Some studios do not let students into the class beyond the first 10 minutes of class, but if you are familiar with the series, please warm-up (The Hundred) and join the group.
As much as we love to talk with you and hear your voice we do most of our communication via email. This is the easiest, clearest and fastest way to send you notifications, confirmations, announcements, etc. Make sure your email address in your account profile is active and current.
Please add “firstname.lastname@example.org” to your contact list, address book, or whitelist. This assures that our e-mails get through your spam filter. Search the help section of your email provider to learn how to do this.
Respect the community
As a place that builds community, we encourage you to socialize with fellow members. Exchange numbers, debate geo-political theory.
You know, the usual. We ask, however, to have courtesy for all and refrain from talking, calling or texting once you enter the class.